Our Services
Complete Care and Protection for your People24/7 EAP service. 100% Uptime. Reliable same-day response.
Face-to-Face, Online, or Phone. 100% Uptime. Reliable same-day response.
In-depth and Actionable Reports with Recommendations
Critical Incident Response. Anywhere, Anytime.
- On-site Support (including walk'n'talks)
Escalation and Referral pathways to additional support
Fast and Easy 1-click EAP request process you can embed in your existing intranet
Interactive Digital Mental Health Tool providing evidence-based support. Apple & Android
CARE
- Accredited Mental Health First Aid Training
Resilience 2.0 Training
Building Team Psychological Safety
Crucial Conversation Training
1:1 Coaching for Leaders
Financial Wellbeing
Nutritional Neurosience
Compassion Fatigue & Vicarious Trauma Management
... and many more
EMPOWER
Psychosocial Risk Gap-analysis
- Safety Management System Review and Development
Psychosocial Hazard Management Training for Leaders
Private Strategic Wellbeing Guidance for Executive Leadership Team
PROTECT
Real Results - See the Impact of Our Services in Action
Eight-fold Usage Increase In 6 months
Org size: 250 staff
The organisation operates in high physical-risk environments, in remote locations. They had identified that the psychological health of employees was a prime risk to physical health and safety. i.e. distraction while operating heavy machinery.
The previous EAP had extremely low uptake, just 3% of staff per year. HR reported that the employees were too stoic and resistant to seek support.
We spoke with a variety of staff and leaders and learned that many were skeptical of mental health and assumed it was a sign of weakness and feared the stigma of being labelled with a diagnosis
We were optimistic because we avoid clinical jargon and instead use relatable human stories. Plus, our humanistic approach doesn't focus on diagnosis. To make sure we made maximum impact, we teamed up with WHS and toured worksites and spoke about the importance of ‘keeping a clear head’ to stay safe at work. This, in addition to the face-to-face time, cut through the misapprehensions and built trust.
The Results
EAP usage over the first 6 months was 12% (annualised). Staff were pleasantly surprised by our down-to-earth approach and several of their ‘at-risk’ employees have sought support and since shown marked improvement in their mood and focus and overall presenteeism and absenteeism had dropped.
Our monitoring also identified a pattern of bully-like behaviours at a particular site. We introduced HR to one of our subject matter experts in the field of bullying prevention and a solutions-focused program was introduced shortly after.
Key Takeaways
By using relatable language and teaming up with the company's health and safety department, we were able to build trust with employees and increase EAP usage by 4x in just 6 months.
- By identifying patterns of bullying at a specific worksite, we were able to provide targeted solutions to improve the workplace culture.
- By focusing on the importance of "keeping a clear head" and avoiding clinical jargon, we were able to cut through misconceptions and provide effective support for employees.
$300,000 Claim Avoided
Org size: 750 staff
A senior employee who had worked with the organisation for 20+ years disagreed with changes to their role.
Their frustration led to increasing levels of disengagement and conflict. The organisation reached out to Allos for assistance.
Allos contacted the employee to hear their perspective. Initially the employee wanted to “make the company pay” by pursuing a vexatious WorkCover claim, however, over a series of counselling sessions, they came to the realisation that what they really wanted was to take a less painful and more constructive route. From there, they decided that their goal was to 'leave with grace' and 'start fresh' elsewhere because would lead to the best outcome for them, both psychologically and professionally.
Allos mediated an agreement between the employer and employee. The employee received a generous payout and freedom to move forward with their life quickly and easily.
The employer, by their own calculations, estimated they saved $300,000 and untold stress on the rest of the organisation.
Key Takeaways
- By actively listening to the employee's perspective and mediating an agreement, we were able to prevent a costly WorkCover claim and minimise the negative impact on the rest of the organisation.
By providing helping employee and employer think outside the square, we were able to help the employee find a positive solution that benefited both parties.
- By providing effective support, we were able to help the employee move forward with their life and career.
